Privacy Policy

Who we are

Building Care Services Ltd is a family-run building business providing home adaptation and accessibility works across London and the South East. Our address is Kimberley Business Park, Leaves Green, Keston, BR2 6HL, United Kingdom.

For any question about this policy or about the information we hold, contact us on 07878 938265 or at enquiries@easy-gardens.co.uk.

What information we collect

When you send an enquiry through this website, we collect the details you choose to give us: your name, telephone number, email address, property postcode and the description of the work you need.

If you contact us by phone or email instead, we hold the contact details and information you provide in that conversation.

Where we visit a property to carry out an assessment, we record the details needed to specify and price the work, which may include notes about access requirements relevant to the adaptation.

We do not ask for payment card details through this website.

How we use your information

We use your information to respond to your enquiry, arrange and carry out a home assessment, prepare an estimate, and deliver and support any work you go ahead with.

We may also use it to keep records required for accounting, warranty and legal purposes.

We do not sell your information, and we do not pass it to third parties for their own marketing.

Our lawful basis

Where you contact us about work, we process your information because it is necessary to take steps at your request before entering into a contract, and to perform that contract if you go ahead.

Where we keep records for accounting or legal reasons, we do so to comply with our legal obligations.

Where we use your information for anything beyond the above, we rely on your consent, and you may withdraw it at any time.

Who we share it with

We may share limited information with suppliers or specialist installers where that is necessary to carry out your work, for example, to arrange delivery of equipment to your address.

We may share information with our accountants, insurers or professional advisers where required, and with public authorities where the law requires it.

Enquiries submitted through this website may be processed by the customer-management system we use to handle enquiries. Those providers act on our instructions.

How long we keep it

Enquiries that do not lead to work are kept only as long as needed to deal with them and then deleted.

Records relating to completed work are kept for as long as necessary to support the work carried out and to meet our legal and accounting obligations, after which they are securely deleted or destroyed.

Cookies and this website

This website does not use advertising or tracking cookies. Pages that embed a Google map may set cookies controlled by Google when that map loads, and Google's own privacy policy applies to those.

You can block or delete cookies through your browser settings at any time.

Your rights

Under UK data protection law you have the right to ask for a copy of the personal information we hold about you, to have inaccurate information corrected, to ask us to delete information where we no longer need it, to restrict or object to how we use it, and to withdraw consent where we rely on it.

To exercise any of these rights, contact us on 07878 938265 or at enquiries@easy-gardens.co.uk. We will respond within one month.

If you are unhappy with how we have handled your information, you may complain to the Information Commissioner's Office at ico.org.uk.

Keeping your information safe

We take reasonable technical and organisational measures to protect the information we hold, limit access to those who need it, and keep it no longer than necessary.

Changes to this policy

We may update this policy from time to time. The version shown on this page is the current one.